Refund policy

At Saaz Manjiri, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We have a 4–5 day return policy, which means you can request a return within 4 to 5 days after receiving your order.

To be eligible for a return:

The item must be unused and in the same condition as received
Product must be in its original packaging
Tags should be attached
Proof of purchase or order confirmation is required

Return Process

To request a return, contact us at:

Email: saazmanjiri@gmail.com

Please include:

Your order number
Product photos (if damaged or wrong item received)
Reason for return

Return address:

Sejal Selection
Somwar Peth, Chandwad
Dist. Nashik – 423101
Maharashtra, India

Once your return request is approved, we will provide instructions for returning the product.

Please note:

Items sent without contacting us first will not be accepted.
Return shipping charges may apply unless the item received is damaged or incorrect.

Damaged, Wrong, or Defective Products

Please inspect your order after delivery.

If you receive:

A damaged item
A defective product
The wrong item

Non-Returnable Items

The following items cannot be returned:

Sale or discounted items
Gift cards
Personalized/custom products
Beauty or personal care products
Perishable items

Exchanges

We currently do not offer direct exchanges. If you want a different product, please return the original item (if eligible) and place a new order separately.

Refunds & Store Credits

After receiving and inspecting your returned item, we will notify you about the status of your return request.

If your return is approved:

Instead of a direct monetary refund, customers will receive store credit points
Store credit points can be used to purchase any product from our store in the future
Credit points will be added to your customer account within 7–10 business days after approval
Store credit points are non-transferable and cannot be exchanged for cash

If you have not received your store credit points after 15 business days, please contact us at:

Email: saazmanjiri@gmail.com